Pressed the Sync button on your Netgear Orbi satellite but nothing happened? Well, there can be several reasons why your Orbi devices aren’t syncing – broken Sync button, impartial sync process performed, faulty hardware, interference in the signals, outdated firmware, and much more. Regardless of the reason why your Orbi satellite not connecting to the router, the tips mentioned in this article will help you fix the issue.
Thus, walk through the topmost troubleshooting steps explained below and know how to take care of the little troublemaker.
Troubleshooting: Netgear Orbi Satellite Not Connecting to Router
-
Fix the Sync Button
Start by checking the Sync button on both your Netgear Orbi router and satellite. If the Sync button of either of your devices is broken, get it fixed. A broken Sync button is one of the major reasons why your Orbi satellite and router are not connecting. So, it’s better that you take care of the issue before it gets out of hand.
-
Update the Firmware
Most of the time, the reason why users find it hard to connect their Orbi satellite to the router is because they haven’t updated the firmware of their device. Have you made the same mistake? Not sure? Check! Check! Check! If you find that the firmware of your Orbi device needs an update, go through the step-by-step guidelines mentioned below:
-
Power on your Netgear Orbi router.
-
Connect the router to the modem wirelessly.
-
Then, power on your Orbi satellite and connect it to the router.
-
Open up a web browser on your laptop.
-
Perform orbilogin and access the Netgear Genie Setup Wizard.
-
Go to the Settings option and follow the on-screen steps to update your Orbi.
Note: In case you face issues while trying to log into your Orbi device, refer to the Netgear manual for the login instructions.
-
Relocate Your Orbi Satellite
Changing the location of your Orbi satellite can also help you in getting rid of the issue at hand. How? Well, your Orbi satellite might be surrounded by electronic devices like cordless phones, washing machines, treadmills, baby monitors, and Bluetooth speakers, due to which it’s not able to connect to the router. Thus, relocating your Netgear Orbi satellite might work in resolving the issue.
Additionally, keep the following points in mind while changing the location of your device:
-
Make sure that your Orbi satellite is placed far away from the devices listed above.
-
Your Orbi satellite should be placed in close proximity to the Orbi router.
-
Do not place your device near thick concrete walls or corners.
After relocating your Orbi satellite, try connecting it to the router. Still no luck? Well, if even after all the efforts, your Orbi satellite not connecting to the router, then it is recommended that you perform factory default reset. Doing so will surely help you in fixing the issue.
-
Reset Your Orbi Satellite
Mentioned below are the steps that’ll guide you in restoring your Orbi satellite to its factory default settings. Before starting with the reset process, make sure that your Netgear Orbi satellite is powered on.
-
Look for the Reset button located at the bottom of your Orbi satellite.
-
Once done, carefully press the button.
-
You can use an oil pin, paper clip, or any pin-like object to press the Reset button.
-
Hold the button for at least 15 seconds before releasing it.
After you are done resetting your Netgear Orbi satellite, perform Orbi setup, and try connecting your device to the router. Any luck? To share your answer, feel free to comment in the section below.
